Refund policy

Return and Refund Policy for VapingBogan.com

At VapingBogan.com, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a Return and Refund Policy to ensure your experience is as seamless as possible.

1. Eligibility for Returns and Refunds

You may request a return or refund if your item meets any of the following criteria:

• The product is faulty or damaged upon delivery.

• You received the wrong item or an incomplete order.

• The product is unopened, unused, and in its original packaging.

• The request is made within 14 days of receiving your order.

We do not accept returns for:

• E-liquids (for hygiene and safety reasons).

• Batteries unless they are faulty upon arrival.

• Custom or personalised products.

• Products purchased on sale or clearance.

2. How to Request a Return or Refund

To request a return or refund, please follow these steps:

1. Contact our Customer Support Team

Email us at gday@vapingbogan.com with your order number, a description of the issue, and photos of the item (if applicable).

2. Wait for Approval

Our team will review your request and respond within 3 business days to confirm if your return or refund request has been approved.

3. Return the Item

If your return is approved, we will provide you with the return address. You must return the item in its original condition and packaging within 14 days.

3. Refund Processing

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.

Please note:

• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or faulty item).

• You are responsible for return shipping costs, unless the product is faulty or incorrect.

4. Exchanges

If you would like to exchange a product, please contact our Customer Support Team at sam@vapingbogan.com. Exchanges are only available for unopened and unused products in their original packaging.

5. Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us within 48 hours of receiving your order with a photo of the item and a description of the issue. We will arrange for a replacement or refund, depending on your preference.

6. Non-Returnable Items

The following items are non-returnable:

• E-liquids (due to hygiene regulations).

• Opened products.

• Custom or personalised items.

• Batteries that have been used or damaged after delivery.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

📧 Email: gday@vapingbogan.com

We value your business and are here to ensure you have a great experience with VapingBogan.com. Thank you for choosing us for your vaping needs!